Frequently Asked Questions

How long does the catalog sync take?

It depends on your catalog size, but most stores finish within minutes. Click the sync pill on the home page to open the sidebar and watch live progress. You can continue setting up while it runs.

Do I need the Pixel ID to start?

No. The Pixel is set up automatically — there's no Pixel ID to request, paste, or connect anymore. It measures try-ons, sessions, and sales once Glance is enabled on your store.

Will Glance slow down my store?

Glance loads asynchronously and is optimized for mobile. Widgets initialize only when they're about to be seen, so they don't block your page from loading.

Can I control which pages Glance appears on?

Yes. In Step 2: Customize chat for your store, the chat visibility settings control which pages run Glance and where the floating chat button appears.

What if I want to remove Glance later?

Disable the Glance app embed in your theme editor to turn everything off instantly, or uninstall the app from your Shopify admin.

Does Glance work on both mobile and desktop?

Yes. Glance supports both. Use the device icons at the top of the theme editor to preview each, and configure FAB placement separately for mobile and desktop in Step 2: Customize chat for your store.