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Troubleshooting

Widget Not Appearing

  1. Verify the app embed is enabled in theme settings
  2. Check that the page type is enabled in visibility settings
  3. Confirm your rollout percentage includes test users
  4. Clear browser cache and try in incognito mode

Preview Issues

  • Ensure you're viewing in the correct preview mode (mobile or desktop)
  • Try switching between preview modes to verify the widget appears on both

Changes Not Saving

  1. Click Save in the theme editor
  2. If using a draft theme, ensure you publish it
  3. Clear your browser cache