Troubleshooting

If a widget isn't behaving as expected, work through these checks. Still stuck? Contact support.

Widget Not Appearing

• Verify your Store ID and Catalog ID are correct (Direct Code Integration)
• Check that your account status is active
• Ensure you're viewing on a mobile device — widgets are mobile-only (under 768px)
• Open the browser console and look for Glance AI Widget: messages
• For the admin method, confirm the Glance AI Plugin app embed is enabled (see Getting Started, Task 3)

Widget Not Loading

• Verify the container element exists with the correct ID (glance-widget-container)
• Check your network connectivity and that embed.glance.com isn't blocked
• Ensure no ad blockers or browser extensions are interfering with the iframe

Styling Issues

• Use the customCSS parameter to apply additional styles
• Check for CSS conflicts with your existing stylesheets
• Verify container positioning is set correctly (the script sets the parent to position: relative)

Widget Shows a Shimmer but Never Loads

• The shimmer is removed only after the iframe loads. If it persists, the iframe likely failed to load — check the console and network tab for blocked requests to embed.glance.com.

Getting Support

For technical support, contact the Glance AI support team with:

• Your Store ID and Catalog ID
• The integration method you're using (Admin or Direct Code)
• A detailed description of the issue
• Any browser console error messages